Effective Date: [06 Feb 2026]
This Privacy Policy explains how I collect, use, and protect your personal information when you engage with my coaching. I am committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information I Collect
I may collect and process the following personal information:
Contact details (name, email address, phone number)
Booking details (session times, package type, payment status)
Session content (notes taken during or after sessions)
Payment details (processed securely via third-party payment providers. I do not store card details)
Email and communication records (emails, messages, or forms you send)
2. How Your Information is Used
I use your personal data to:
Provide and manage coaching sessions
Communicate with you about bookings, changes, and follow-ups
Keep brief notes to track your coaching progress
Issue invoices and process payments
Maintain records for legal, tax, and accounting purposes
Send relevant updates (only with your consent)
3. Confidentiality and Session Records
Information you share in sessions is confidential, except in the limited circumstances described in the Terms and Conditions (e.g., legal obligation, risk of harm, illegal activity).
Coaching session notes are stored securely and used solely to support your coaching journey.
4. Lawful Basis for Processing
Under UK GDPR, the lawful bases I rely on for processing your personal data are:
Contract – to deliver the coaching services you have booked.
Legal obligation – to keep financial and tax records.
Consent – for any optional marketing or promotional communications.
Legitimate interests – to maintain coaching records for service quality and supervision.
5. Data Retention
Session notes are retained for up to 3-7 years after our work ends, after which they are securely deleted.
Financial records are retained for at least 6 years to meet tax obligations.
6. Sharing Your Information
I will never sell or rent your personal data. Your information may be shared only with:
Professional service providers (e.g., payment processors, IT/cloud providers) bound by confidentiality agreements.
Coaching supervisors, in anonymised form, for professional development and quality assurance.
Authorities, where required by law.
7. Data Security
I take appropriate technical and organisational measures to protect your data, including:
Secure password-protected devices and files
Encrypted storage for digital notes
Limited access to personal information
8. Your Rights
Under data protection law, you have the right to:
Access a copy of the personal data I hold about you
Request corrections to inaccurate information
Request deletion of your data (where applicable)
Restrict or object to certain types of processing
Withdraw consent (where processing is based on consent)
To exercise any of these rights, please email support@drmaggiecoaching.co.uk.
9. Cookies and Website Use (if applicable)
If my website uses cookies or tracking tools, details will be provided in a separate website privacy notice.
10. Contact
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:
Email: contact@drmaggiecoaching.co.uk
If you are not satisfied with how I handle your data, you can lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk
11. Updates or amendments to this Privacy Policy
We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.
Last updated 06 Feb 2026