1. Nature of Coaching

Coaching is a collaborative, forward-focused process designed to help you explore your goals, develop clarity, and find your own solutions through guided questioning, reflection, and support.

I will not be prescribing treatment, or making decisions for you. My role as a coach is to facilitate your thinking and help you identify your own strategies and actions. Advice and information sharing regarding nutrition or physical activity will be done at discretion, but does not form a routine part of coaching.

Although I am a qualified medical doctor (BSc Hons MBChB MRCGP), I am not acting as your doctor in these sessions. Coaching is not a substitute for medical, mental health, legal, or financial advice. If any medical or health-related concerns arise during our work together, I will advise you to consult your own GP or appropriate healthcare provider.

2. Session Structure and Location

The sessions will be held online and a good internet connection is required. If our internet connection is not working when we are due to provide the service, we will arrange an alternative session at no cost to you. It is your responsibility to ensure you have a strong, reliable internet connection in order to receive the full benefits at the intended quality and times. If your internet connection is not working, you may be charged for an additional session, if less than 24 hours’ notice is given.

• Session length, number, and frequency will be agreed upon at the time of booking.

• The schedule will be confirmed in advance and may be adapted as needed with notice.

• Late arrivals may result in a shorter session and the session will still finish at the agreed time.

3. Cancellation Policy

• Please provide at least 48 hours’ notice if you are unable to attend a session.

• Sessions cancelled with 48 hours or more notice may be rescheduled.

• Sessions cancelled with less than 48 hours’ notice will be forfeited and will not be refunded or rescheduled.

• If you fail to attend a session without prior notice, the session will be forfeited.

4. Confidentiality

All information shared during coaching sessions will remain confidential except in circumstances where:

• You give explicit permission for information to be shared.

• There is a legal requirement to disclose information.

• I believe you are at risk of serious harm to yourself or others.

• There is disclosure or suspicion of illegal activity.

In such cases, I will aim to discuss the need to break confidentiality with you before doing so, whenever possible.
As part of good coaching practice, I may discuss anonymised aspects of our sessions with my coaching supervisor. These discussions will contain no identifying information.

5. Commitment and Responsibility

You are responsible for your own decisions, actions, and results.

• Coaching is most effective when you attend sessions on time, engage fully, and follow through on agreed actions between sessions.

While I will provide guidance, support, and help you develop strategies, I cannot guarantee specific outcomes, as results depend on your personal effort, commitment, and circumstances.

You acknowledge that it is your responsibility to seek appropriate professional advice regarding any medical, mental health or physical activity training-related matters. Although I am a qualified medical doctor, I am not acting as your doctor in these sessions. If any medical or health-related concerns arise during our work together, I will advise you to consult your own GP or appropriate healthcare provider.

6. Payment Terms

• Payment details and structure will be confirmed at booking.

• Packages must be paid in advance unless otherwise agreed in writing.

• All fees are non-refundable once sessions have commenced, except where otherwise stated in writing.

7. Intellectual Property

• Any materials, tools, or resources shared with you during coaching remain the intellectual property of the coach unless otherwise stated.

• You may use these materials for personal purposes only and may not share, reproduce, or distribute them without written consent.

8. Termination of Coaching Agreement

• Either party may terminate the coaching arrangement at any time with written notice.

• If termination occurs before the completion of a paid package, any remaining unused sessions may be refunded at the coach’s discretion, minus any applicable cancellation fees.

9. Changes to terms

I reserve the right, at my discretion, to modify, add, or remove any or all of these terms and conditions at any time and each such change shall be effective immediately upon posting. Please check these terms and conditions periodically for changes. If the revised terms apply to any existing provision of services, I will notify you of the changes.

10. Circumstances beyond our control

Neither party shall be liable for any failure to perform obligations due to circumstances beyond their reasonable control (including illness, emergencies, or events such as strikes, natural disasters, or internet outages).

By booking a coaching session, you confirm that you have read, understood, and agree to these terms.